Frequently Asked Questions

Please look through our FAQs. If you can not find an answer to your question please contact us.

Here's what we're often asked:

Where is the status of my order?

Most instock items will ship with 1-2 business days. If your order has not shipped you can login to your account to check the status of your order. Seasonal items will be shipped when appropriate for your growing zone. If an item is out of stock you will be notified with options. If you still have questions please contact us.

What qualifies for Free Shipping?

Most orders over $75 will qualify for free shipping. To qualify orders need to weigh under 20 lbs., spend more than $75 and do not have oversized dimensions will ship for free. Orders over 20 lbs. and/or have oversized dimensions DO NOT ship for free. These orders will be charged regular shipping. It is at Urban Farmer’s discretion if an item qualifies for free shipping.

How does the 100% satsifaction gurantee work?

We guarantee all products to the full amount of the purchase price. We shall refund your money or provide a replacement if you are not satisfied. Click here for more information.

Forgot my password?

Please go to the login page. Below the login button there is a link to click that says “Lost Your Password?” Please click this link to reset your password.

Billing Information:

What types of payment do we accept?

We accept all major credit cards including Visa, Discover,
Mastercard and American Express. We also accept Paypal.

Is your website secure?

Our website and payment processing is 100% safe and secure. Before you type your card details into a website, ensure that the site is secure. Look out for a small padlock symbol in the address bar (or elsewhere in your browser window) and a web address beginning with // (the s stands for ‘secure’). You also need to check that the website is trustworthy.

Do we keep credit card information?

No. We will never keep your credit card number. We will also NEVER sale your personal information or email.

Shipping Information:

How will my order ship?

95% of all orders will ship via USPS. If your order weighs less than 16 ounces you will have your choice of first class or priority mail at check out. All orders above 16 ounces will ship USPS priority. In some occasions UPS or Fedex will be used to ship orders above 20 lbs or oversized dimensions.

When will my order arrive?

All instock orders ship within 1-2 business days. Transit times will be between 1-3 days via USPS. So most orders arrive 2-5 days after ordering. You can login to your account to check tracking.

Do we ship internationally?

Yes, we ship anywhere in the world. Many countries require a phytosanitary certificate before the seeds can enter your country. Phytosanitary certificates cost $125. Minimum seed order for this is $100. Please contact us to see what your country requirements are.