Contact Us
Questions about an order, a product, or what to grow next? Our friendly, knowledgeable team is here to help.
Orders & Shipping
Tracking, delivery timing, seasonal shipments, and order questions.
Shipping information →Returns & Refunds
Return approval, damaged items, product eligibility, and refunds.
Return information →
Real People, Practical Help
Let’s grow a solution.
Putting the customer first is at the heart of service at Urban Farmer. Our Customer Care specialists are available year-round to help with purchases, products, and growing questions.
If you are contacting us about an order, including the order number and product name will help us respond more quickly.
Send Us a Message
How can we help?
Tell us what is going on and we’ll connect your message with the right person.
Before you send
Our Frequently Asked Questions and Shipping & Tracking pages may have the answer you need right away.
Response time: We typically respond to messages within 24 hours during the business week.