Returns & Refunds
We want you to feel confident ordering from Urban Farmer. If an item is incorrect, damaged, defective, or simply not the right fit, start here and our team will help.
We’re committed to your success.
Your satisfaction is guaranteed. When something is not right, our customer service team will review the situation and help determine the best solution.
Because seeds, live plants, supplies, and special-order products have different handling needs, return eligibility varies by product.
How to Start a Return
Please receive approval before mailing any item back to Urban Farmer.
Contact Our Team
Call 317-600-2807 or email customerservice@ufseeds.com to request authorization.
Share the Details
Include your order number, the item involved, and a short explanation. Photos are helpful for damaged, defective, or incorrect items.
Follow Return Instructions
Our team will confirm eligibility and provide the instructions needed to return the item or resolve the issue.
What Can Be Returned?
Keep products in their original packaging whenever a return is required.
Authorized within 60 days
Seed returns may be accepted within 60 days of the original order ship date when approved in advance.
Not returnable
We cannot accept returns of live plants. If a plant arrives damaged, contact us immediately so our team can review the issue.
Final sale
Special orders are considered custom orders and are nonrefundable.
Eligible items in original packaging
If you ordered the wrong item or size, or changed your mind, we will refund the eligible product purchase price minus shipping costs after an approved return.
Wrong, Damaged, or Defective Items
If the problem began with the shipment, we’ll help make it right.
Contact us before returning the product
If we shipped the wrong product, or an item arrived defective or damaged, we will send a replacement at no charge or refund the full purchase price, provided any requested return is made in the original packaging.
Keep the item and packaging until our team has reviewed your request. Clear photos can help us resolve the issue faster.
How Refunds Are Issued
Once an approved return is received and processed, Urban Farmer will issue the applicable credit.
- Credit-card purchases are refunded to the original card account.
- Allow 2–7 business days for the credit to appear, depending on your financial institution.
- Orders paid by check or money order are refunded by mailed check.
- Buyer-requested returns are refunded less applicable shipping costs.
We’re here to help.
If you are unsure where your situation fits, contact our customer service team before sending anything back.