Frequently Asked Questions

Most in-stock orders ship within 1–2 business days. Orders placed over the weekend typically begin processing Monday. Seasonal products ship at the appropriate time for your growing zone. You can check your order status here.

Contact us as soon as possible. We will make every effort to help, but orders that have entered processing or shipment may no longer be changed or canceled. Items cannot always be added to an existing online order, so an additional order may be necessary.

In-stock seeds and supplies may ship separately from pre-order or seasonal products. Plants, bulbs, potatoes, onion sets, and similar items are timed for the appropriate planting season and growing zone. Each shipment may receive its own tracking number.

A pre-order item is reserved now for shipment during its listed season. A backordered item is expected to become available later and may have an estimated ship date. An out-of-stock item is not currently available to order. Availability dates can change due to harvests, suppliers, weather, or crop conditions.

Domestic retail orders over $200 qualify for free standard shipping. Oversized, heavy, live-plant, and specialty products may have additional charges. Wholesale orders are excluded. Product-specific charges are shown on the product page or at checkout. See our Shipping & Tracking page for current details.

We email tracking information when your shipping label is created. The package may still be at our facility at that time, and tracking can take up to 24 hours to begin updating. USPS First Class flat envelopes may not include tracking.

Check your Spam, Junk, and Promotions folders first. Then confirm that the email address on your account is correct. If you still cannot locate the message after the normal processing period, contact customer service with your name and order number.

Some products are restricted by state, federal, or international agricultural rules. Other products require an additional charge because of their weight, dimensions, handling needs, or destination. Any applicable restriction or surcharge is identified on the product page or during checkout.

Yes. Canadian and international shipping requirements vary by destination. International seed orders require a $100 minimum, and some countries require a phytosanitary certificate. Customers are responsible for confirming their country’s import requirements. See our Shipping & Tracking page for rates, timing, documentation, and restrictions.

Carrier scans can be delayed, especially during busy seasons or severe weather. Allow additional transit time and continue checking the tracking link. If the package remains delayed beyond the carrier’s expected delivery window, contact customer service with your order and tracking numbers.

Seasonal products are timed to arrive near the best planting period for your growing zone. Spring and fall schedules vary by product and zone. Visit our Shipping & Tracking page for the current schedule.

Seed quantity varies by variety and package size. Some products are packed by approximate seed count and others by weight. Check the product page for the packet size, available quantities, spacing, and coverage information.

Keep unused seed sealed in an airtight container or bag in a cool, dark, dry location. Protect it from moisture, heat, direct sunlight, and insects. Seed life varies by crop, but careful storage can help preserve viability for future seasons.

Place a known number of seeds on a damp paper towel, fold it over, and seal it in a plastic bag or container. Keep it at the germination temperature recommended for that crop. After the normal germination period, divide the number that sprouted by the number tested to estimate the germination percentage.

Our selection includes several seed types. Product names and descriptions identify varieties as heirloom, hybrid, organic, or treated when applicable. Review the individual product page for the most accurate classification and treatment information.

Open the package promptly and follow the planting instructions for the product. Living plant material should generally be planted as soon as conditions allow. If planting must be delayed, keep it in a cool, dark location with suitable ventilation and protect it from excess moisture, heat, and freezing.

Contact customer service promptly. Keep the packaging and include your order number, a description of the issue, and clear photos when possible. This information helps us review the problem and determine the appropriate solution.

Enter your code in the promo-code field during checkout before completing payment. Review the order summary to confirm that the discount was applied.

Whether offers can be combined depends on the promotion. Review the offer’s terms, exclusions, and expiration date. If a code is not accepted, confirm the spelling, qualifying items, minimum purchase, and valid dates.

Promo codes should be entered before the order is submitted. Contact customer service promptly if you believe a valid code did not apply, but adjustments are not guaranteed after checkout.

Urban Farmer is committed to your success, and our products are backed by our satisfaction guarantee. Eligible seed returns may be accepted within 365 days of receipt when approved in advance; eligibility and instructions vary by product and situation. Review our Returns & Refunds page for complete details.

Please provide your name, order number, the affected product, and a brief description of the issue. Photos of the product and packaging are helpful for damage, quality, or incorrect-item concerns.

Visit the My Account sign-in page and select “Forgot password.” Enter the email address associated with your account and follow the reset instructions. Check your spam folder if the email does not arrive.

We accept Visa, Mastercard, Discover, American Express, and PayPal. We do not store your credit-card information.

Our website uses a secure, encrypted connection for account and payment activity. Before entering payment information, look for the padlock symbol and confirm that the address begins with “https.”

Your email address allows us to send your order confirmation, receipt, shipping notifications, tracking information, and important updates. It also helps associate purchases with your customer account.